FAQ
Questions and guidance
Our ultimate aim is for clients to leave us having ‘turned a corner’: they are furnished with an appropriate set of tools to cope with future challenge and have built the mental capacity to continue in their lives with a positive, healthy outlook.
To that end, the programs and care we provide are individually planned, built and delivered, drawing on our expert teams, meaningful treatments and extensive resources.
We offer some initial answers to common questions below, but please do reach out to us if you would like to discuss anything in further detail.
We would be privileged to talk further and for you to learn about how we may help.
Bringing positive and lasting change to our clients to help them live their best lives.
THE ASSESSMENT PROCESS
The first steps
What is involved in the assessment process?
Once contact has been made with us, via phone, email, or website, we will arrange a suitable time with you for a call from our one of our Medical and Psychology clinical leads for an initial assessment. Our team has extensive experience in this part of the process and is able to gain a greater understanding of specific needs through a confidential discussion.
Following the completion of this assessment, and all parties agreeing that Raindrum can provide the necessary and appropriate care, a recommended course of action will be provided.
Once agreed upon, our team will provide a detailed proposal including treatment itinerary, accommodation options, proposed start dates and cost schedule.
Should our Medical and Psychology clinical team determine Raindrum is not appropriate for a client’s needs, a referral will be made to a more suitable provider.
personal, private
PROGRAMS
Structure and delivery
Following a detailed introductory consultation, Raindrum’s Clinical Directors work with each client to establish clear objectives and customise a program designed to achieve those objectives.
No two patients are the same, and no two programs will be the same. However, they will all consist of a combination of treatments including Medical, Psychological, Physical, Nutritional and Experiential.
Every program is unique. However, generally, we recommend no less than 30 days for addiction and dependency treatments. The length of other programs can be tailored to the client, from less than a week to 30 days or more.
While we do offer some programs to small groups, for acute care such as dependency treatments, we believe in highly individualised care that operates outside of a group scenario. In this case, treatment is presented one-to-one. All accommodation is private, and all treatment programs are personalised.
Absolutely. Raindrum has nurses and doctors on hand to provide medical care around the clock, for as long as it is needed.
Yes, the Northern Rivers is our preferred location.
healing, inspiring
our accommodation
Places and access
Raindrum has access to some of the most sought-after properties in Byron Bay and its surrounds. From exclusive beachside homes, to hinterland retreats, or accommodation at one of the local five-star resorts, our team will work with you to choose the most appropriate accommodation for your needs and dependent on availability.
We will work with you to provide the right accommodation. However, our team will also have input to ensure the most suitable accommodation is provided to you dependent on cost schedule and availability.
We can assist with all local transport. Please ask our team about national, or international, travel arrangements, which may be subject to travel restrictions.
There is an airport at Ballina, which is 30 minutes’ south of Byron Bay. While this isn’t an international airport, it connects with all major Australian cities. Alternatively, the Gold Coast Airport is one hour north of Byron Bay, and offers some international services and increased domestic routes.
